Patient Information

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Your Patient Rights

As a patient at Prague Community Hospital you have the right to:

1.     Patient has the right to considerate and respectful care.

2.     Patient has a right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of this action.

3.     Patient has a right to every consideration of privacy concerning his/her own medical care program.

4.     Patient has a right to expect that all communications and records pertaining to his/her care should be made available only to those hospital and legal entities directly concerned with such care.

5.     Patient has a right to expect the hospital to assist in locating alternative services when medically indicated.

6.     Patient has a right to examine and receive an explanation of his/her hospital bill regardless of the source of payment.

7.     Patient has a right to know what hospital rules and regulations apply to his/her conduct as a patient.

8.     Patient has a right to receive all levels of comprehensive hospital care regardless of race, religion, sex, ethnic background, social class, educational level or ability to pay.

9.     Patient has a right to have personal belongings safeguarded and returned to the patient on discharge.

10.  Patient has a right to be informed of continuing health care requirements following discharge form the hospital.

11.  Patient has a right to be informed as to the nature and purpose of technical procedures to be performed.

12.  Patient has a right to communicate with those responsible for his/her care, to receive information regarding the nature and extent of the problem, planned course of treatment and prognosis.

13.  Patient has the right, at his/her request and own expense, to consult with a specialist.

14.  Patient has the right to know the identity and professional status of individuals providing service to him/her.

 

PATIENT RESPONSIBILITIES

Provision of Information

A patient has the responsibility to provide, to the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his condition to the responsible practitioner. A patient is responsible for making it known whether he clearly comprehends a contemplated course of action and what is expected of him.

 

Compliance with Instructions

A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, and as they enforce the applicable hospital rules and regulations. The patient is responsible for keeping appointments and when he is unable to do so for any reason, for notifying the responsible practitioner or the hospital.

 

Refusal of Treatment

The patient is responsible for his actions if he refuses treatment or does not follow the practitioner’s instructions. 

 

Hospital Charges

The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

 

Hospital Rules and Regulations

The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

 

Respect and Consideration

The patient is responsible for being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and the hospital.

 

Advance Directive for Health Care

The patient is responsible for providing and all advance directives, such as a Living Will or Power of Attorney, at the time of Admission.

 

Oklahoma Notice to Patients’ Required by the Patient Self-Determination Act

This handout informs you what rights Oklahoma law give to you to make medical care decisions. After reading this, you may still have questions. If so you should talk about them with your doctors and other care givers.

1. Who will talk to me about my medical care option?

Your doctor must talk about medical care options with you using words you can understand.

2. Who decides what medical care I get?

As a competent adult, you decide what medical care you will get. You have the right to accept, refuse, or stop any medical care, including life-sustaining treatment.

3. What if I am not able to make my own decisions?

If you cannot make decisions about your own medical care, someone must make them for you. An advance directive is the best way to tell people what you want done. You can also say who you want to make decisions for you, if you can no longer decide for yourself.

4. What is an advance directive?

An advance directive is a written document you sign before you are unable to make your own decisions. You can use an advance directive to tell people ahead of time what medical care you want. You can also

Name the person you want to make medical decisions for you if you cannot make them yourself.  Oklahoma law has three kinds of advance Directives:

1. Living Will

2. Health Care Proxy

3. Durable Power of Attorney for Health Care

You can have one, two, or three advance directives.

5. What is a living will?

A living will is a document that allows you to state your choices about life-sustaining treatment.

6. What is a health care proxy?

A health care proxy is a person you name to make medical decisions for you, including decisions about life-sustaining treatment. You appoint someone to be your proxy with a written document in which you name them.

7. What is a durable power of attorney for health care?

A durable power of attorney for health care is a written document in which you name the person you want to make routine medical decisions for you. This person can also make decision about life-sustaining treatment if you expressly give the person that power. To give them this you must also name that person as your health care proxy. Oklahoma law requires a separate legal document made with the help of a lawyer.

8. May I refuse tube feeding?

You can be sure that you do not receive tube feedings (artificially administered water and food) by stating your wishes in writing in a living will. You can also do this by appointing a health care proxy to make such decisions for you. If you do not give express instructions, food and water can be withheld from you only in very limited situations.

9. Should I have an advance directive?

Whether to have an advance directive is entirely your decision. One reason many people want an advance directive is to avoid a legal dispute about their care if they become ill and can’t make their wishes known. Signing an advance directive, or at the very least talking about you medical care wishes with your loved ones, you doctors and others, makes sense before a medical crisis.

10. Do I need all three documents?

No. A living Will lets you tell others your wishes about life-sustaining treatment if you become terminally ill or persistently unconscious. A person you name in a health care proxy or a durable power of attorney can make decisions about life-sustaining treatment according to your wishes. That person can also make other treatment decisions for you if you are unable to do so. Because of this, you may want to sign a living will and either a health care proxy or a durable power of attorney.

11. If I sign an advance directive now, can I change my mind?

Yes. You can give new instructions by writing them down or telling someone. You can sign a new advance directive any time you want. In fact, you should go over your advance directive at least once a year to be sure it still correctly states your wishes.

12. Can I be sure my instructions will be followed?

If properly signed, your advance directive for health care is legally binding on your car givers. If they cannot follow your directions, they will arrange to transfer your care to others who will.

13. What if I do not have an advance directive?

Without an advance directive, a legal guardian, if appointed by the court, will make medical decisions for you. Without an advance directive or court-appointed legal guardian, Oklahoma law is not clear about who will decide for you. Usually, your family, doctors and hospital can agree about medical care.

14. What if I signed a “Directive to Physicians” under the old law?

If you signed a “Directive to Physician” under the old Oklahoma law, it is valid and binding under the new law. You may want to sign a new advance directive, however, because it covers more circumstances.

The new law also allows you to name the person you want to make your medical decisions. (The new law went into effect on Sept. 1, 1992)

15. What if I signed an advance directive in another State?

Advance directives signed in other States are valid and binding in this state for anything that Oklahoma law allows.

16. What if I have other questions?

If you do have other questions, you should discuss them with your doctors and other care givers.

Patient Grievance Procedure

In order to be responsive to your needs and concerns as a patient, we have established a Patient Grievance Procedure. If you have any problems, complaints, concerns or suggestions, please follow

The below steps:

1.     Submit a verbal or written grievance to any hospital caregiver or department manager and they will try to resolve your problem.

2.     If your grievance cannot be solved at this level, you may report it verbally to the Customer Service Hotline at 405-567-4922 ext. 270 or leave a message with the switchboard operator or you may send a written grievance to:

Quality Management Director

Prague Community Hospital

PO Drawer S

Prague, OK 74864

All Prague Community Hospital Inpatients will receive a Patient Satisfaction Survey shortly after discharge. You may choose to submit you grievance on this form. However, if you wish to receive feedback, you must include your name, address, and telephone number, so we can discuss the situation with you and provide you with information on what action was taken, if any, to resolve the situation.

1.     You will receive a response within 5 business days and, upon completion of our investigation, a written response within 30 days.

2.     If you do not wish to use this internal grievance process you may instead direct you grievance to the:

Director of Hospitals and Related Institutions

Oklahoma State Department of Health

1000 N.E. 10th Street

Oklahoma City, OK 73117-1299

 

 
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