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Patients’Bill of Rights
1. Patient has the right to considerate and respectful care.
- Patient has a right to refuse treatment to the extent permitted
By law and to be informed of the medical consequences of
This action.
- Patient has a right to every consideration of privacy
Concerning his/her own medical care program.
- Patient has a right to expect that all communications and
Records pertaining to his/her care should be made available
Only to those hospital and legal entities directly concerned
With such care.
- Patient has a right to expect the hospital to assist in locating
Alternative services when medically indicated.
- Patient has a right to examine and receive an explanation of
His/her hospital bill regardless of the source of payment.
- Patient has a right to know what hospital rules and regulations
Apply to his/her conduct as a patient.
- Patient has a right to receive all levels of comprehensive
Hospital care regardless of race, religion, sex, ethnic
Background, social class, educational level or ability to pay.
- Patient has a right to have personal belongings safeguarded
And returned to the patient on discharge.
- Patient has a right to be informed of continuing health care
Requirements following discharge form the hospital.
- Patient has a right to be informed as to the nature and purpose
Of technical procedures to be performed.
- Patient has a right to communicate with those responsible for
His/her care, to receive information regarding the nature and
Extent of the problem, planned course of treatment and
Prognosis.
13. Patient has the right, at his/her request and own expense, to
consult with a specialist.
- Patient has the right to know the identity and professional
Status of individuals providing service to him/her.
PATIENT RESPONSIBILITIES
Provision of Information
A patient has the responsibility to provide, to the best of his knowledge,
Accurate and complete information about present complaints, past
Illnesses, hospitalizations, medications, and other matters relating to his
Condition to the responsible practitioner. A patient is responsible for
Making it known whether he clearly comprehends a contemplated
Course of action and what is expected of him.
Compliance with Instructions
A patient is responsible for following the treatment plan recommended
By the practitioner primarily responsible for his care. This may
Include following the instructions of nurses and allied health personnel
As they carry out the coordinated plan of care and implement the
Responsible practitioner’s orders, and as they enforce the applicable
Hospital rules and regulations. The patient is responsible for keeping
Appointments and when he is unable to do so for any reason, for
Notifying the responsible practitioner or the hospital.
Refusal of Treatment
The patient is responsible for his actions if he refuses treatment or does
Not follow the practitioner’s instructions.
Hospital Charges
The patient is responsible for following hospital rules and regulations
Affecting patient care and conduct.
Hospital Rules and Regulations
The patient is responsible for following hospital rules and regulations
Affecting patient care and conduct.
Respect and Consideration
The patient is responsible for being considerate of the rights of other
Patients and hospital personnel and for assisting in the control of noise,
Smoking, and the number of visitors. The patient is responsible for
Being respectful of the property of other persons and the hospital.
Advance Directive for Health Care
The patient is responsible for providing and all advance directives,
Such as a Living Will or Power of Attorney, at the time of Admission.
Oklahoma Notice to Patients’
Required by the Patient Self-Determination Act
This handout informs you what rights Oklahoma law give to you to make
Medical care decisions. After reading this, you may still have questions. If so
You should talk about them with your doctors and other care givers.
1. Who will talk to me about my medical care option?
Your doctor must talk about medical care options with you using
Words you can understand.
2. Who decides what medical care I get?
As a competent adult, you decide what medical care you will get. You
Have the right to accept, refuse, or stop any medical care, including
Life-sustaining treatment.
3. What if I am not able to make my own decisions?
If you cannot make decisions about your own medical care, someone
Must make them for you. An advance directive is the best way to tell
People what you want done. You can also say who you want to make
Decisions for you, if you can no longer decide for yourself.
4. What is an advance directive?
An advance directive is a written document you sign before you are
Unable to make your own decisions. You can use an advance directive
To tell people ahead of time what medical care you want. You can also
Name the person you want to make medical decisions for you if you
Cannot make them yourself. Oklahoma law has three kinds of advance
Directives: 1. Living Will
2. Health Care Proxy
3. Durable Power of Attorney for Health Care
You can have one, two, or three advance directives.
5. What is a living will?
A living will is a document that allows you to state your choices about
Life-sustaining treatment.
6. What is a health care proxy?
A health care proxy is a person you name to make medical decisions
For you, including decisions about life-sustaining treatment. You
Appoint someone to be your proxy with a written document in which
You name them.
7. What is a durable power of attorney for health care?
A durable power of attorney for health care is a written document in
Which you name the person you want to make routine medical
Decisions for you. This person can also make decision about life-
Sustaining treatment if you expressly give the person that power. To
Give them this you must also name that person as your health care
Proxy. Oklahoma law requires a separate legal document made with
The help of a lawyer.
8. May I refuse tube feeding?
You can be sure that you do not receive tube feedings (artificially
Administered water and food) by stating your wishes in writing in a
Living will. You can also do this by appointing a health care proxy to
Make such decisions for you. If you do not give express instructions,
Food and water can be withheld from you only in very limited
Situations.
9. Should I have an advance directive?
Whether to have an advance directive is entirely your decision. One
Reason many people want an advance directive is to avoid a legal
Dispute about their care if they become ill and can’t make their wishes
Known. Signing an advance directive, or at the very least talking about
You medical care wishes with your loved ones, you doctors and others,
Makes sense before a medical crisis.
10. Do I need all three documents?
No. A living Will lets you tell others your wishes about life-sustaining
Treatment if you become terminally ill or persistently unconscious. A
Person you name in a health care proxy or a durable power of attorney
Can make decisions about life-sustaining treatment according to your
Wishes. That person can also make other treatment decisions for you if
You are unable to do so. Because of this, you may want to sign a living
Will and either a health care proxy or a durable power of attorney.
11. If I sign an advance directive now, can I change my mind?
Yes. You can give new instructions by writing them down or telling
Someone. You can sign a new advance directive any time you want.
In fact, you should go over your advance directive at least once a year
To be sure it still correctly states your wishes.
12. Can I be sure my instructions will be followed?
If properly signed, your advance directive for health care is legally
Binding on your car givers. If they cannot follow your directions,
They will arrange to transfer your care to others who will.
13. What if I do not have an advance directive?
Without an advance directive, a legal guardian, if appointed by the
Court, will make medical decisions for you. Without an advance
Directive or court-appointed legal guardian, Oklahoma law is not clear
About who will decide for you. Usually, your family, doctors and
Hospital can agree about medical care.
14. What if I signed a “Directive to Physicians” under the
Old law?
If you signed a “Directive to Physician” under the old Oklahoma law,
It is valid and binding under the new law. You may want to sign a new
Advance directive, however, because it covers more circumstances.
The new law also allows you to name the person you want to make
Your medical decisions. (The new law went into effect on Sept. 1, 1992)
15. What if I signed an advance directive in another State?
Advance directives signed in other States are valid and binding in this
State for anything that Oklahoma law allows.
16. What if I have other questions?
If you do have other questions, you should discuss them with your
Doctors and other care givers.
Patient Grievance Procedure
In order to be responsive to your needs and concerns as a patient,
We have established a Patient Grievance Procedure. If you have
Any problems, complaints, concerns or suggestions, please follow
The below steps:
- Submit a verbal or written grievance to any hospital caregiver
Or department manager and they will try to resolve your
Problem.
- If your grievance cannot be solved at this level, you may report
It verbally to the Customer Service Hotline at 405-567-4922
Ext. 270 or leave a message with the switchboard operator or
You may send a written grievance to:
Quality Management Director
Prague Community Hospital
PO Drawer S
Prague, OK 74864
All Prague Community Hospital Inpatients will receive a Patient
Satisfaction Survey shortly after discharge. You may choose to
Submit you grievance on this form. However, if you wish to
Receive feedback, you must include your name, address, and
Telephone number, so we can discuss the situation with you and
Provide you with information on what action was taken, if any,
To resolve the situation.
- You will receive a response within 5 business days and, upon
Completion of our investigation, a written response within 30
Days.
- If you do not wish to use this internal grievance process you
- may instead direct you grievance to the:
Director of Hospitals and Related Institutions
Oklahoma State Department of Health
1000 N.E. 10th Street
Oklahoma City, OK 73117-1299
